Terms of Service

These Terms of Service ("Terms") govern your use of sitebook ("sitebook", "we", "us"), including the marketing site at sitebook.app and the dashboard at dashboard.sitebook.app (together, the "Service"). By creating an account or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Who we are and what the Service does

sitebook is a mobile-first project tracker for residential renovations, used by both homeowners and contractors. It provides a shared project plan with photos, an audit log of date and scope changes, and optional link-based sharing with other participants. sitebook is operated from the Netherlands. Our company details (KvK number, VAT number, registered address) are listed on the imprint page linked from the footer.

sitebook is a project-tracking tool. It is not a party to any construction contract, payment, or other arrangement between users. It is not a substitute for legal, insurance, construction, financial, accounting, or tax advice, and it does not verify the accuracy, legality, or completeness of anything users enter or upload. The plan templates, milestone suggestions, and AI-Socratic prompts are starting points only — you are solely responsible for confirming what applies to your renovation, your contract, your jurisdiction, and any payments or sign-offs you make.

2. Eligibility and accounts

You must be at least 18 years old to create an account. You agree to provide accurate information when you sign up and to keep your account credentials secure. You are responsible for everything that happens under your account, including any project shared via a magic link you generate. Notify us at hello@sitebook.app as soon as you suspect unauthorised access.

3. Acceptable use

You agree not to:

• upload content that is illegal, infringing, defamatory, harassing, or that you don't have the right to share;
• upload malware, attempt to break security, probe for vulnerabilities without authorisation, or reverse-engineer the Service;
• overload, scrape, or otherwise misuse the Service in ways that affect other users;
• use the Service to send spam, phishing messages, or unsolicited commercial communications;
• impersonate another person or share access in ways that mislead contractors or other participants about who is making changes.

We may suspend or terminate accounts that violate these rules (see Section 10).

4. Your content

Everything you put into a project — project details, milestones, dates, costs, photos, documents, notes — is your content. You keep ownership of it.

You grant sitebook a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process your content solely as needed to operate the Service for you (for example: rendering your project in the dashboard, generating the final PDF dossier, serving shared read-only views over a magic link, creating backups). This licence ends when the content is deleted in accordance with our retention policy (see Privacy Policy Section 4), except where we are required by law to retain it longer (for example, billing records).

You represent that you have the rights to upload everything you upload, and that doing so does not violate anyone else's rights.

5. Sharing a project with other participants

Whoever creates a project (the "project owner") controls who can access it. Other participants — co-homeowners, contractors, sub-trades, partners — can join either by creating their own sitebook account and being invited, or by opening a sharing link the owner sends them. Sharing links can grant view-only or edit access, can be revoked at any time from the project settings, expire by default, and are auto-revoked when a project ends. We log link issuance and use in the audit log so changes can be attributed.

You are solely responsible for who you grant access to and what level of access you grant. sitebook does not verify the identity of participants you invite, the legitimacy of their role on your project, or the accuracy of anything they enter. Disputes between project participants — including disputes about scope, dates, payments, sign-offs, or photos — are between those participants. sitebook is not a party to them.

6. The audit log

The audit log records date and scope changes — who, when, before-value, after-value — and is intentionally append-only inside the dashboard. It is a workflow feature designed to keep project participants on the same page. It is not represented as forensic, notarised, or legally-certified evidence, and we make no warranty that it will be admissible or persuasive in any dispute or proceeding. Use of the audit log in a dispute is at your own risk and at the discretion of the relevant tribunal. If you need an entry corrected, contact hello@sitebook.app.

7. Payments — Lemon Squeezy as merchant of record

Lemon Squeezy Inc. is the merchant of record for all purchases made through the Service. When you buy a subscription or a one-time plan, you are entering into a transaction with Lemon Squeezy, who handles billing, payment processing, invoicing, and the collection and remittance of VAT and other applicable sales taxes worldwide. Lemon Squeezy's Terms of Service and Privacy Policy apply to the payment transaction in addition to these Terms. sitebook receives a payout from Lemon Squeezy and books it as revenue with our accountant.

Prices on the pricing page are shown in the currency selected at checkout. Lemon Squeezy calculates the tax that applies to your country. Subscriptions renew automatically until cancelled. You can manage, upgrade, downgrade, or cancel your subscription at any time through the Lemon Squeezy customer portal, linked from your billing settings in the dashboard.

If a payment fails, Lemon Squeezy will retry it and notify you. After the configured grace period, your project will be downgraded to read-only access until billing is resolved.

8. Refunds and cancellations

14-day right of withdrawal (one-time purchases). For one-time purchases, EU consumers have a statutory 14-day right of withdrawal under the Consumer Rights Directive. Because the Service is delivered digitally, this right ends earlier if you expressly start using the purchased plan within those 14 days and acknowledge that doing so waives your right of withdrawal — a confirmation we collect at checkout. Where the right has not been waived, contact hello@sitebook.app within 14 days of purchase for a refund.

Subscriptions. You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period; we do not refund partial or already-used months. You retain access to paid features until the end of the period you've already paid for. After that, the project drops to the free tier (or read-only, depending on the plan).

Refunds, when granted, are issued by Lemon Squeezy through the original payment method. Statutory consumer rights in your country are not affected by this section.

9. Changes to the Service and to these Terms

We are an active product and the Service will change over time — features may be added, modified, or removed. We won't make changes that materially reduce the core functionality of a paid plan during a billing period you've already paid for without offering a refund of the unused portion.

We may update these Terms. If a change materially affects your rights or obligations, we'll notify you by email and update the "Last updated" date at the top of this page. Continued use of the Service after the change takes effect means you accept the updated Terms. If you don't accept them, stop using the Service and you may request account deletion under Section 11.

10. Suspension and termination by us

We may suspend or terminate your account if you materially breach these Terms (including the acceptable-use rules in Section 3), if we are required to do so by law, if your payment provider charges back without legitimate cause, or if continuing to provide the Service would expose us or other users to serious risk. Where possible, we'll give you notice and a chance to fix the issue first.

11. Termination by you

You can delete your account at any time from Settings → Account. A 30-day soft-delete grace period applies; during that window, contact support to abort the deletion. After 30 days, the account and all associated project content are hard-deleted from the primary database, except where law requires longer retention (billing records: 7 years). See the Privacy Policy for full details.

12. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, sitebook disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and warranties arising from course of dealing or usage of trade. We don't guarantee that the Service will be uninterrupted, error-free, secure, free of data loss, or that any specific result will be achieved.

Renovation outcomes depend on you, the other participants on your project, and many factors outside our control. sitebook helps you keep the plan organised; it does not perform construction, sign contracts, inspect work, release payments, or make any commercial, technical, or legal decisions on your behalf.

AI-generated content. The AI-Socratic onboarding and any other AI-assisted features produce suggestions generated by third-party language models. Output may be incomplete, inaccurate, or unsuitable for your specific situation. Do not rely on AI output as professional advice. You are responsible for reviewing, correcting, and deciding whether to use any AI-suggested content.

Third-party services. sitebook depends on sub-processors (hosting, database, email, payments, analytics, AI) listed in the Privacy Policy. Outages, defects, or changes in those services may affect the Service, and we are not liable for failures caused by them beyond what is required by law.

13. Limitation of liability

To the maximum extent permitted by law, sitebook (and its directors, employees, and contractors) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of data, loss of goodwill, or other intangible losses, arising out of or in connection with your use of the Service — even if we have been advised of the possibility of such damages.

Our aggregate liability to you for any claim arising out of or in connection with these Terms or the Service is limited to the greater of (a) the total fees you paid to us (via Lemon Squeezy) for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including, for EU consumers, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, and statutory consumer rights.

14. Indemnification

You agree to indemnify and hold sitebook harmless against any third-party claim arising out of (a) content you upload in violation of Section 4, (b) your breach of these Terms, or (c) your violation of any law or third-party right in your use of the Service. We'll notify you of any such claim and give you reasonable cooperation in the defence.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-laws rules. The competent courts of the Netherlands have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except where mandatory consumer-protection rules in your country of residence give you the right to bring proceedings before, or be sued only before, the courts of that country.

EU consumers may also use the European Commission's Online Dispute Resolution platform, though we'll always try to resolve issues with you directly first.

16. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and the Cookie Policy, form the entire agreement between you and sitebook regarding the Service.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions stay in force.
• No waiver. Failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• Notices. We may send notices to the email address on your account. You can reach us at hello@sitebook.app.